FAQs
What does made to order mean?
We create each item after you place your order. This helps reduce unnecessary stock, and it means production takes place before your order is dispatched.
How do I choose the right size or product option?
Available sizes, capacities and other options are shown on each product page. Check the product description and choose from the selectors before adding an item to your cart.
What mug sizes are available?
Many of our ceramic mug designs are available in 11oz and 15oz sizes. The options shown on the product page confirm what is currently available for each design.
When will my order be delivered?
Because items are made to order, production happens before dispatch. Delivery information available for your destination is shown during checkout.
Can I return an item?
You can request a return within 30 days of receiving your order. Eligible items must be unworn or unused, with tags, in their original packaging and accompanied by proof of purchase.
What should I do if my order is damaged or incorrect?
Inspect your order when it arrives and contact us immediately if an item is defective, damaged or incorrect so we can review the issue and help make it right.
How can I track my order?
Use the Track Order page for the latest available information about your order.